Youth Services Team Supervisor

Location: Concordia Office

Hours: 35 hours per week, including some evenings and weekends, with some additional residential hours during summer delivery. Occasional travel overseas and within the UK which will include overnight stays.

Contract: Full time, permanent

Pay scale – NJC 23-25

Responsible to: Head of Youth Programmes

Main purpose of the Job: To lead the delivery of the Youth Services Team at Concordia, including supervising the National Citizen Service (NCS) programme, International Programme, UK Programme and CYA. The post holder will work in close collaboration with colleagues and key partners to ensure that all the programmes are run within the strategic framework and to attend targets set out for each programme.

Background: Concordia was founded as a charity in 1943 with the aim of recruiting British volunteers to pick fruit and crops as part of the war effort. 70 years on, and we have grown considerably. Whilst we are still very much a non-profit organisation, we are now internationally recognised, providing workers and volunteers from over 50 nations with placements in the UK and abroad.

What will you do:

  • Provide strong leadership for the team
  • Be part of the management team and support the Head of Youth Programmes in developing and delivering on the organisations objectives
  • Lead on quality and overseeing systems relating to quality assurance and risk management
  • Work with the Head of Youth Programmes to ensure the long-term sustainability of the organisation and the implementation of the team and any external contracts.
  • Focus on developing the organisations culture, encouraging ideas and innovation
  • Promote service users and young person engagement
  • Supervise a team including the Youth Programme Delivery Officers, NCS seasonal staff and Interns
  • To maintain an up to date knowledge of health and safety regulations in particular those relating to volunteering, legislation and best practice
  • Implement and deliver the Concordia’s strategy, ensuring agreed aims and programme targets are being met, including the NCS programme, NCS Extension Phase and Concordia Youth Action.
  • Strive for continuous growth of youth engagement on the Concordia Youth Action programme.


Person Specification

It is essential that in your written application you give evidence of examples of proven experience in each of the selection criteria.

Knowledge and Experience:

  1. Used to working in an environment where performance is judged against clear targets.
  2. Have the ability to implement and deliver strategy and prepared to work at all levels of activity when necessary.
  3. Demonstrate project management expertise; building, leading, motivating and inspiring strong teams, and committing to collective ownership of projects.
  4. Ability to multi task, remaining focused and communication effectively with colleagues
  5. Proven success in delivery of projects

Skills and Abilities

  1. Excellent interpersonal influencing and negotiating skills with the ability to delegate effectively.
  2. Very strong verbal and written communication skills with the ability to engage effectively with a wide range of stakeholders.
  3. Highly organised with the ability to prioritise
  4. Appropriate IT skills
  5. Proven time management skills
  6. Self-starter with the ability to work independently

Styles and Attributes

  1. Pragmatic with focus on the solution not problems
  2. High level of enthusiasm and happy to be part of a small team where roles are often blurred when circumstances required
  3. Conscientious, flexible and adaptable nature to support a small team
  4. Flexible with working hours to support wider charity activities
  5. Capacity to be resilient under pressure
  6. To demonstrate commitment to the vision and values of Concordia and understand how own behaviour and actions contribute to maintaining a culture of shared ownership and responsibility that supports Concordia in achieving its overall vision
  7. To undertake any other tasks, duties or responsibilities as requested by the CEO or Head of Youth Programmes.

Please send an up-to-date CV and cover letter to [email protected]

Deadline for applications is 4th February 2022 at midnight.