Seasonal Work Our Seasonal Workers Programme As a charity we offer your business more. Our charity status and ethos influences everything we do. In addition to offering excellent customer service and a cost-effective worker service, we ensure that our participants are fairly treated, well looked after, and benefit from cross-cultural exchange and learning whilst they are working in the UK. Online, all the time We provide our customers with access to a bespoke and simple to use online portal (Concordia Central), that enables you to manage your account online, 24/7, 365 days a year, and is a source of essential documentation for auditing purposes. All of this is accessible at the click of a button. Our purpose-built software enables you to send your seasonal worker requirements to us online, provides you with arrival details of participants and sends real-time notifications when your course is full. Most importantly it enables you to spend less time on paperwork, and more time running your business. Trusted by the government In 2018 Concordia was awarded a two-year contract for the Seasonal Workers Pilot for 2019 and 2020, enabling the recruitment of temporary staff for specific roles in the horticultural sector. We were awarded a licence, due to our demonstration of our ethical way of working and sustainable business model regarding seasonal workers. We are contracted as an operator until at least December 2020 and as such we have actually been written into the law as a named operator of the pilot. Over the last year we have built closer relationships with Defra and the Home Office to champion the future of the scheme and we are working with the NFU to expand the scheme in line with industry requirements. We have the capacity, skills and experience to increase the scale of the scheme tenfold. We will continue to keep our network up to date with information as and when we receive it – via our regular Growers e-Newsletter. Market-leading customer service Our UK-based customer support team is the cornerstone of our organisation. Our team are experts at ensuring our customers have the right staff, at the right time. We invest in our team – ensuring they give our network of growers the best customer service available. In fact 92% of respondents to our survey rated our customer service team as good, very good or excellent. With you since the beginning Concordia has worked with growers since 1943, giving us unrivalled knowledge of seasonal horticulture work placements. Our extensive experience and expertise allow us to empathise with the challenges you face, and consequently, offer the support you need to ensure everything runs effectively. Reliable work force We work closely with our overseas agents to ensure that all seasonal work candidates are interviewed and thoroughly screened, fully briefed on the job description and motivated to work. This ensures that workers arrive with accurate expectations and are well suited to the work that they will be performing. In 2018/2019, Concordia’s no-show rate was 2.7%, whilst the industry average was 9.5%, demonstrating our commitment to providing workers that are more reliable and more effective. Excellence in ethical recruitment We only use agricultural recruitment specialists, all of whom have a GLAA licence. Most of our agents have also worked on Concordia farms in the past themselves - they understand the rigorous standards we insist upon. Each agent is audited at least once per year by Concordia. We also run our annual Agents’ Conference in Autumn. During the conference we review how the season has gone, look at any potential issues that have arisen over the year and share best practice across our network. Understanding compliance Complying with industry regulations is essential for a smooth-running business. Concordia supplies its network of farms with an audit pack. This helps them prepare in advance of the inspection. We have a Gangmasters and Labour Abuse Authority (GLAA) licence, our Chief Executive is on the Members Council of the Association of Labour Providers (ALP), and we regularly attend Stronger Together workshops. Influencing policy Given our prominent position in the industry, Concordia is a trusted partner of and regularly feeds into the National Farmers Union (NFU), GLAA and the Department for Environment, Food & Rural Affairs (Defra). This means that we are in a prime position to make sure that our network of growers has a voice at the highest level. Our Chief Executive has regularly featured in national and international press outlets such as BBC, Channel 4’s Dispatches, The Guardian and Washington Post and is a vocal advocate for our growers and the sector more widely. Membership package Every Concordia worker has our membership package free of charge. This includes a comprehensive and bespoke travel insurance policy, access to our learning and training programme, a sim card with pre-loaded credit, use of our emergency support programme and our market-leading pastoral support fund. Previous Customers If you’re already a valued Concordia customer and you already use our Concordia Central portal, then simply log into your account and re-register for 2020. If you're unsure of how to do this, please call the team on 01273 422293 and we will help you through the process. New Customers If you’d like to join our network, please call the team on 01273 021610, or e-mail [email protected]. We will be happy to explain the benefits and process of joining our network. As a new customer, as part of our induction process, our customer service team will help you to complete your online profile, and our Field Officer will visit your farm to ensure that all the necessary legal and ethical requirements are met. Worker Welfare Every worker (including returnees) benefits from the Concordia membership package and wrap around support. It is of the highest importance us that we are at the forefront of ethics and worker welfare. With ongoing strengthening laws and ethical guidelines around optional non-recruitment fees, Concordia agents will continue not to charge fees to workers in 2020.